Refund policy

We stand behind every piece we drop. If your order isn't right, we'll make it right. This policy sits alongside your rights under the New Zealand Consumer Guarantees Act 1993 and Fair Trading Act 1986. It does not replace them.

Change of mind
You have 14 days from the delivery date to request a return. Full refund to your original payment method. No store credit only clauses. Items must be unworn, unwashed, with all tags attached and in original packaging. Proof of purchase (order number or receipt) is required. Return shipping for change of mind returns is at your own cost.

Faulty, damaged or incorrect
Under the Consumer Guarantees Act 1993, if your order arrives faulty, damaged, or isn't what you ordered, you're entitled to a remedy. For a major fault, you choose: full refund, replacement, or repair. We cover all return shipping costs for faulty items. There's no fixed time limit beyond the reasonable lifespan of the garment. Please email us within a reasonable time of noticing the issue, with photos.

How to start a return
Email support@staggeredco.co.nz with your order number and reason for return. Attach photos if the item is faulty or damaged. We'll reply within 2 business days with return instructions and the address to send your item back to. Once we receive and inspect the return, we'll process your refund.

Refund timing
Refunds are processed within 5 business days of receiving your return. Funds typically appear on your card within 3 to 10 business days, depending on your bank. Refunds are issued to the original payment method only.

Sale items and pre-orders
Sale items follow the same 14 day change of mind policy. Pre-orders and waitlist drops can be cancelled for a full refund any time before dispatch.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986. For more information visit consumerprotection.govt.nz.