Shipping policy

StaggeredCo Clothing Shipping Policy

Welcome to StaggeredCo Clothing! Below is our detailed shipping policy to help you understand how we process, ship, and deliver your orders.

Processing Time

  • We aim to process and dispatch all in-stock items within 1–3 business days of receiving your order.
  • Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Rates

We offer flat-rate shipping to make it simple for you:

  • New Zealand (North Island): NZD 12
  • New Zealand (South Island): NZD 15
  • Australia: NZD 35
  • International: NZD 60

Delivery Time Estimates

Below are the approximate delivery times from the day your order is dispatched:

  • New Zealand:

    • North Island: 1–3 business days
    • South Island: 2–5 business days

  • Australia: 5–10 business days

  • International (other than Australia): 7–14 business days

Please note that delivery times may vary due to factors beyond our control, such as customs delays or courier disruptions.

Where We Ship

We currently ship to the following locations:

  • New Zealand (including Chatham Islands)
  • Australia
  • International Destinations: Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, and the United States.

If your country is not listed, please contact us at support@staggeredco.co.nz to inquire about shipping availability. We’ll do our best to accommodate your request.

Tracking Your Order

  • Once your order is dispatched, you will receive a confirmation email with a tracking number.
  • Use this tracking number to follow your shipment’s journey until it reaches your doorstep.

Customs Duties and Taxes

  • International orders may be subject to customs duties, taxes, or other fees upon arrival in your country.
  • These charges are the responsibility of the customer and are not included in our shipping rates.
  • We recommend checking with your local customs office for more information.

Returns and Refunds for Shipping Costs

  • Shipping costs are non-refundable unless the item you received is faulty or incorrect.
  • If you experience an issue with your order, please contact us at support@staggeredco.co.nz, and we will work with you to resolve it.

Additional Information

  • Please ensure your shipping address is accurate. We cannot be held responsible for delays or issues caused by incorrect addresses.
  • If you need to make changes to your shipping address, contact us immediately after placing your order at support@staggeredco.co.nz.

We’re here to help! If you have any questions about your order or our shipping process, please contact us at support@staggeredco.co.nz.

Thank you for supporting StaggeredCo Clothing! Your purchase helps us make a positive impact on mental health initiatives and sustainability.